This page is used to inform visitors regarding our Privacy & Terms with the collection, use, and disclosure of Personal Information if anyone decided to use Contapp. Your information is always kept confidential and it’s in our best interest to make sure your data is securely protected.
At the time you register and download the Contapp app, in order to identify the user and facilitate contact, you shall provide the real and effective information such as e-mail address of phone number, etc. You understand and agree that under necessary circumstances (e.g. cancel of account, etc.), we may identify you based on your registration information, so as to prevent any other person from using your identity to operate fraudulently which will affect your normal use of our services.
Our Products may ask you for the following permissions during regular operation:
- Storage: Having access to device storage in order to read and manage Business Cards
- Camera & Album: Using your device’s camera and photo album to scan Business Cards and to upload profile picture
- Location: Accessing device location to use Save Location feature, integrates with Google Maps
- Biometric Sign-in: To enter the Contapp app by scanning your face or fingerprint as authorisation if you allow this setting via your smartphone settings.
Information Collection & Account Security
We comply with GDPR practices and collect your information only for the purpose of providing products and services to you, improving your experience of using Contapp, facilitating your use of our services more expediently, obtaining the information that you need in a faster and more accurate way, and conducting the commercial exploration of big data application, on condition of ensuring legal compliance and protection of privacy. Our user data is complies with the very stringent GDPR laws. For extra security, users will have to create a Contapp account to use our Platform which is backed up via the cloud. To make your Contapp account and data even more secure, you can grant biometric sign-in via your smartphone settings, to allow biometric sign-in when you enter the Contapp app. This includes Face ID & Fingerprint ID, which means only the user will be able to access their Contapp app by scanning their face or fingerprint.
We value your trust in providing us your personal information, thus we are striving to use commercially acceptable means of protecting it. Unless otherwise provided herein, we will not share your personal information with any entity other than solution/service providers without your consent, and in particular, we will not sell, lease or otherwise distribute your information. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security. We will always put the security of your data at the forefront of our business and we will not share any of your details with any other company outside of those services mentioned above. The information of operating system, etc. is collected for security of the products, which can be in the form of security tip to you.
You understand and agree that the information you make public may be browsed, reposted and commented by other users of our services. You may protect your critical information by deciding whether to upload certain information, and whether to turn on the specific function of Contapp, such as location settings. To prevent harassment due to abuse of personal information by others, we suggest you pay attention and familiarise yourself with the function setting of services. The default setting is offered in consideration of various factors including industry customs, general need of most users and product form, etc. It is possible that what suits most users does not meet your particular need.
We respect the privacy and personal information of each user and will protect your privacy and personal information in accordance with applicable law, especially special law/regulation on data protection by taking necessary measures and comply with the same in collecting, processing, transmitting and storing your personal information.
We particularly remind that the information you upload may involve other people’s personal information or privacy. We will not disclose such contents without authorisation. You understand and undertake that you will fully respect any other persons’ privacy that you learn, receive or have access to from the information of other users and you will fully respect any other persons’ privacy in the information you upload as well. You will never collect, duplicate, store, disseminate, spread or misuse others’ private information without permission. If you obtain, use, sell or spread other’s personal information in bad faith, or infringe others privacy in any other way (including but not limited to harassment), you are in material breach of this Agreement. We will be entitled to at any time restrict or terminate your account privilege up to delete your account and we reserve the right to unilaterally terminate this Agreement and demand you to bear legal liabilities.
Upon registering for Contapp’s Innovator and Early Adopter Programmes, users will automatically be opted-in to our Digital Updates when will allows participants to gain access to their exclusive programmes. Participants can unsubscribe from our Digital Updates at any time. All information submitted by the user for the Innovator and Early Adopter Programmes will not be used in any other way, apart from getting in contact with participants about the programme and their exclusive access. No information will be shared with any third-party business and all data is confirmed on the form submitted by the user. Data is securely stored in the servers mentioned on this page, for communication purposes only.
As for T&Cs relating to our third-party integrations, please continue to read below.
Registration and Creating an Account
In order to use Contapp as a service, you will have to create a Contapp account and sign in with this account when you use Our Products and service. This is backed up via the cloud with extreme security measure for users peace of mind. You will be automatically opted-in to our to our digital newsletters when you create a Contapp account via the app. You can unsubscribe at any time by clicking unsubscribe at the bottom of our email campaigns, or by visiting your profile page via the app. You will have access to all your account information when you sign-in to your account from any smartphone that has Contapp already downloaded. For extra security, you can grant biometric sign-in via your smartphone settings, to allow biometric sign-in when you enter the Contapp app. This includes Face ID & Fingerprint ID.
Please keep the password of your Contapp account secure, whether you create an account via Contapp or use social sign-up. You agree that you will bear full responsibility for any and all the activities under your Contapp account. In order to keep your Contapp account secure, we particularly remind you of taking certain measures including but not limited to safekeeping your password, installing anti-virus/Trojan software, changing your password regularly and logging out safely after use, etc. If your account or password is stolen, you shall assume full responsibility for all the consequences arising therefrom unless you can prove that it is caused by our intentional act or gross negligence.
User data is saved in a separate database that can’t be accessed or viewed by anyone and is saved in encrypted format, to make the protection of user data even more secure. We will retain your Contapp account details for marketing purposes only and will not share your information with any other third-party business, however this is separate to Apple & Google’s app store terms & conditions. This is to make the process of using Contapp easier for the user, to continue using their account in the most streamlined and user-friendly way, without deleting any of their data that they’ve collected over the period of time whilst using Contapp to collect data. This is also helpful for when additional integrations come into the Contapp platform, to make integrations and data sharing from users platform, easier to connect. It’s vital to know that Contapp have no access or viewing of Contapp users’ library/business card information from other people that they have collected whilst using Contapp. The only information we have is of our users data, at the point of signing up and creating a Contapp account, as well as their business card information that they have created & saved from My Card page via the app.
Users also have the option to opt-in/out of marketing materials via email, by visiting the My Account page within the app. However by doing this, users may miss out on exclusive news, updates, offers and features.
To comply with GDPR practices, users also have the opportunity to delete their account and remove all of their data from our servers via the Contapp app itself. By doing this, your data will be removed and lost forever.
If you identify any unauthorised use of your Contapp account, please contact us immediately at [email protected]
We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilising our Service, the time and date of your use of the Service, and other statistics.
In order to provide you with the highest possible services to you, Contapp collects information for the purpose of performing the product service contract based on the need of services collecting the information from the scanned business card you upload, your contacts and location, for us to do analysation and matching of interpersonal relations with big data technology. We use this data, anonymise it, and match it with other data points from other users who have contributed their data as well, to determine the best business contact data for each individual, to then enhance your Contapp experience.
We may record and analyse the use and the method of use of our services and any other relevant information, including hardware model and identification information, operating system version, system activities and other device information, Internet Protocol address, account sign-in or sign-out, clicks of advertisements and other log information, as well as Web Beacon or Cookies, browser version information. You may manage permission through security software and we will try our best to seek a balance between your permission and your experience, for instance that we may inform you of authorising when you first use relevant functions, but then we will no longer inform you frequently to avoid affecting your experience.
If you use our Platform and sign in your account at your end-device, the information already stored in the end-device if expressly confirmed by you will be added to your account and stored in Contapp’s separate servers. We have met very stringent GDPR protocols to ensure absolute security of our users data and their business card information that belongs to them. Your account will be bound to the end-device as a default status and you can unbind the account and the end-device in the setting by logging out the account. We will not provide any guarantee of any kind for any unpredictable or uncontrollable technical defect in the product, service stability and any losses or damages thereby caused, unless otherwise required by law or regulation.
When you use our Platform after signing in your account, any direct modification of information in end-device, will be synchronised automatically between end-device and server in its latest modified form. Therefore, if you are using an end-device which is not owned by you, please be sure to log out timely and make necessary adjustment to your settings so as to avoid any leakage of personal information or privacy of yours or others. We remind that even if we will take necessary measures to store and protect your data, you should backup your data on your own. Contapp shall not be responsible for business card and other information you delete or fail to successfully store.
As mentioned above, if a user deletes their Contapp account, all of your data will be lost forever and removed from our database. This means Contapp will have no way of retrieving that data once the user manually deletes their account via the Contapp app itself.
This is an agreement which states the purpose of the data you save and choose to use with any of our third-party integrations. Your data is stored and compliant to Contapp’s GDPR measures unless you send it to a third-party. At the point of authenticating Contapp with a third-party integration and agreeing to the T&Cs, it is up to you and the third-party platform with what you do with that data from that point onwards.
Having a subscription with Contapp does not cover additional fees and purchases that may be incurred by third-parties to enable the integration. It is the customer’s responsibility to investigate the supplier’s terms and conditions for their integrated systems, and Contapp disclaims the responsibility to notify customers of changes in terms, prices and services of third-party platforms. Contapp also has no responsibility for any form of conflicts with third-parties.
Contapp is not responsible for failure to transmit data as a result of a third-party or subcontractor system crash. Contapp will, as far as possible, take precautions to reduce data loss, but cannot guarantee the correction of errors until the third-party or subcontractor resolves their errors or crashes.
Contapp will continuously update and maintains its own code for iOS & Android. Reservations apply to changes made by third-parties that make integrations impossible or fundamentally change Contapp’s business conditions. Typically, Contapp will notify customers of relevant changes to Contapp’s services and terms caused by third-party changes to their platform which affects the integration with our platform.
As for your data being stored on Contapp as mentioned in our T&Cs, Contapp will only use your data to communicate with our users on a marketing or customer service level. You can opt-out of all marketing communications via the app itself, as well as completely deleting your Contapp account and data from our servers completely. By doing this, all of your data will be lost and removed forever. Contapp has no way of retrieving your data once it has been deleted from our server.
You may purchase Additional Service Features via our premium plans. The right to use the Additional Service Features shall be provided upon your request. Contapp shall not be liable for your ability to properly fulfill the payment conditions. You shall direct all questions you may have regarding the rules and procedures of making payments for Additional Service Features to the entities who own the relevant payment systems, in this case it will be Apple and Google.
If the payments are made within mobile platforms, which they normally will be with in-app purchases, you shall direct such questions to operators of mobile app marketplaces such as App Store and Google Play. VAT may be charged depending on the location of that end user, as different countries within the European Union (EU) and outside the EU will have different VAT rates and thresholds. This will be dealt with the third-party platforms, Apple App Store and Google Play Store, upon subscription payments.
Contapp shall not provide users with advice regarding payment rules and procedures when such payment systems are used. Contapp shall not compensate any payments made using such payment systems for the right to use Additional Service Features if such payments were made in violation of the rules put in place by the payment systems, resulting in you not receiving the amounts due to you as the user. Contapp shall not receive any personal data you provided when making payments from payment system operators. This will be completely between you and the payment system operators.
The right to use Additional Service Features shall be provided to you when your payment in App Store or Google Play is received in full. The right to use Additional Service Features provided to you shall last for the entire term of this Agreement except for cases when such right terminated earlier. Contapp may refuse to provide you the right to use the Additional Service Features or may provide such right to you in part until full payment is confirmed by Apple or Google.
The above-mentioned change will be notified or published on our websites or reminded during a period of time before you use relevant services. The price of the products provided through website/app store may change at any time. If there is a price reduction or promotion, Contapp will not provide price protection or refund your payment. As the software contains information of authorisation and activation (including but not limited to codes, password, etc.) and are special commodities due to the risk of the information being revealed for others to open accounts, the policy on return of goods without any reason is not applicable after the transaction is completed. If no major quality problems, no return or exchange will be allowed. If you have any inquires or need any assistance, you can send email to [email protected]
Contapp reserves the right to independently change the payment procedure and price for using the services provided by Contapp through the Service. If you do not agree to such changes, stop using the Applications, remove the Applications from Your devices, stop using the Platform and the materials and resources available on the Platform, and stop using the Service. You will not be liable for a refund on your subscription. This will be down to the payment system operators to handle this case for you if you decide to challenge it.
In the event you receive the right to use Additional Service Features without purchasing such right in accordance with the procedure specified in this Agreement due to a technical error, a problem with the Service or one of its components, or as a result of your own actions, You shall inform Contapp and pay for such right to use Additional Service Features or you shall not use such Additional Service Features or render unusable all ways in which any Additional Service Features may be used unlawfully. Contapp may render such ways to use Additional Service Features unusable without providing you with notification.
Essential Plan T&C’s (In-app Purchase)
The Essential subscription plan will auto-renew every month for the price initially selected, unless auto-renew is turned off at least 24hrs prior to the end of the current subscription period. Your iTunes/Google Play account will be charged for renewal within 24hrs of your current period ending. You can manage your subscriptions and auto-renewals by going to your iTunes/Google Play Account Settings. Price excludes VAT.
Professional Plan T&C’s (In-app Purchase)
The Professional subscription plan will auto-renew semi-annually for the price initially selected, unless auto-renew is turned off at least 24hrs prior to the end of the current subscription period. Your iTunes/Google Play account will be charged for renewal within 24hrs of your current period ending. You can manage your subscriptions and auto-renewals by going to your iTunes/Google Play Account Settings. Price excludes VAT.
Enterprise Plan T&C’s (In-app Purchase)
The Enterprise subscription plan will auto-renew every year for the price initially selected, unless auto-renew is turned off at least 24hrs prior to the end of the current subscription period. Your iTunes/Google Play account will be charged for renewal within 24hrs of your current period ending. You can manage your subscriptions and auto-renewals by going to your iTunes/Google Play Account Settings. Price excludes VAT.
Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device’s internal memory.
Contapp does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.
We may employ third-party companies such as Google Play and Apple App Store due to the following reasons:
- To facilitate our service
- To provide the service on our behalf
- To perform service-related services or
- To assist us in analyzing how our service is used.
We want to inform users of this Service that these third parties have access to your Personal Information, as per their own Terms and Conditions. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
Links to Other Sites
Any mention of third-party products or services is for information purposes only. Contapp makes no recommendations as to the merit of such third-party products or services.
These services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.
Intellectual Property Rights
You acknowledge and agree that Contapp possesses any and all the lawful rights and interests of our Platform, including any intellectual property rights involved in the software and service. The information in our Platform includes but not limited to words, software, audios and videos, photos, diagrams, all contents in advertisements, the commercial information we offer to you, etc., which are all protected under copyright, patent, trademark as well as all other related laws and regulations. You are allowed to use these contents only when you have our authorisation; no unauthorised reproduction, modification or compilation of these contents or creation of relevant derivative works are permitted at any time. Unless you have otherwise reached written agreement with Contapp, this Agreement does not authorise you to use name of software, trademark, service mark, logo, domain name or any other sign with distinctive brand feature relating to Contapp. Images on our Platform and website are taken by Contapp and/or from other platforms that allow for commercial use, for illustration purposes only.